The Rise of Global In-house Centers: Rethinking Offshoring in a Digital Age

In today’s rapidly evolving business landscape, Global In-house Centers (GICs), once known as “captives,” are making a comeback. This resurgence is driven by several factors, from post-pandemic cost pressures to the shifting nature of technology stacks. What’s especially interesting is how companies—both large and small—are re-evaluating the traditional offshoring model.

Reimagining Global Capability Centers in the Next Normal

The “next normal” is here, arriving much sooner than anticipated. Businesses across industries, locations, and sizes are rapidly adapting to a post-COVID world, where traditional models of work and operations have been permanently altered. In this new landscape, Global Capability Centers (GCCs) are playing an increasingly critical role, but their value propositions are shifting dramatically.